Item Support Policy

Right now we receive many emails and requests for support than we can manage quickly. Many times we can answer the same day but others take much longer. Before you send a request for support please read the entries below:

– Support doesn’t mean customization.
– Support doesn’t mean installation.
– Support doesn’t mean upload application on AppStore.
– Read the full documentation file.
– Check if your question is not already in the suport group http://help.appteve.com.
– We do not give support for third party code in this case you need contact the authors.
– We do not support errors caused by strong modification to the original files.
– We do customizations but this is not included in the package price. To get a quote for a modification you can send an email help@appteve.com or create ticket http://help.appteve.com.
– We can’t teach how to code in Objective-C, C++, Java or any other language.
– We have the right to refuse to support product unilaterally and without explanation of the reasons.
– We do not teach the software development environment. For this read the Official documentation.
– We do not give advice to users how to change, add or remove functions in the application
– We do not give advice to users how to change the design in the application.
– We are not responsible for all further user actions, regarding the source code

If you have a general question you can use and asking your question in the suport group http://help.appteve.com.
Our time zone is (currently) GMT+1, so please keep in mind our timezone might be different from yours.

Working time studio

  • The studio is open from 10 am to 5 pm, except weekends (Saturdays, Sundays, Official holidays)
  • Response time on the ticket – from 20 minutes up to 5 business days (depending on staff availability)
  • Studio  and support do not work around the clock.


Features

COMPARE PACKAGE FEATURES

Support application bugs, error

Response time on the ticket

Ticket support

Customer support error

Skype support

Teamviewer connect

Full  customization  ( instalation,  settings, change logo and primary color)

 Support for third-party libraries, frameworks

Email support

Standart support

$0

per hour

from 4 hour to 5 business day

Extended support

$25

per hour

20 min